Frequently asked questions
What people ask us most before booking. If your question is not here, message us and we answer in person.
How much does a transfer cost?
We publish the reference rate from Santo Domingo to all 7 airports in the country: USD 40 to USD 230 depending on the airport, and they're all on the pricing page. Every rate is for 1 to 4 passengers with luggage, one way. For more than 4 passengers, and for the Chevrolet Suburban, we work out the price on WhatsApp. Reference price. I confirm your final price on WhatsApp, based on the vehicle, the date and the route. Any other trip we quote from your exact route, and the price is fixed before we set off, with no meter and no surprise charges.
How many people and bags fit?
The Toyota Sienna takes 5 passengers with their luggage: the third row folds down and that's where it rides. The Chevrolet Suburban is the executive service. Tell us how many of you are traveling and how much luggage you're bringing, and we'll confirm the vehicle and the price on WhatsApp before you book.
What if my flight is delayed?
We track your flight using the number you give us. If it lands late, we wait at no extra cost. Just let us know if you switch to a different flight.
How do I find the driver at the airport?
The driver waits at the arrivals exit holding a sign with your name. We send you the driver name and a photo of the vehicle on WhatsApp before you land.
What do I do if I cannot find the driver?
Call us or message us on WhatsApp at +1 (829) 641-3453 from wherever you are and we find you: we tell you where the driver is standing, which vehicle to look for and how to reach it. Message us first. Do not take another car or leave the airport without telling us, because the driver is still inside waiting for you.
How long do you wait for me at the airport?
If your flight lands late, we adjust the pickup time using your flight number and that wait is included in the rate, at no extra charge. If you are the one held up, at immigration or at baggage claim, message us on WhatsApp from the line so the driver knows you are on your way. And if you already know you will need a long wait, we agree it on WhatsApp when you book.
How can I pay?
We accept cash in pesos or US dollars, bank transfer, and debit or credit card (Visa, Mastercard, American Express). We can also send you a payment link on WhatsApp so you can pay remotely. Transport carries no ITBIS tax; paying by card adds 5%, and if you pay in pesos we use the day's bank rate. For companies we issue tax-compliant invoices. Confirm the method when booking.
Do I have to pay anything upfront to book?
No. We charge no deposit and no advance to hold your booking: we confirm the trip on WhatsApp and you pay on the day of the trip, in cash, by bank transfer or by card. If you would rather have it paid before you land, we send you the payment link, but it is optional. We will never ask for your card details in a message.
Can I cancel or change my booking?
Yes. Tell us on WhatsApp at least 3 hours ahead and we reschedule it or cancel it. Since we charge no deposit, you have no money committed upfront. Time changes due to flight delays are free of charge.
Do you have child seats?
Yes: we have a baby seat and one for bigger kids, and there is no extra charge. Ask for it when you book and tell us the age of the child so we bring the right one.
Do you charge more at night or early morning?
No. There is no night surcharge: the 3 a.m. flight costs the same as the midday one. The phone is on 24 hours a day and the price is confirmed on WhatsApp before departure, just the same.
How much is a round trip?
If you go and come back the same day, it is the transfer plus 50% for the return. If the return is on a different day, it is two normal transfers. Give me both dates when you book and I confirm the price on WhatsApp.
Did not find your answer?
Message us on WhatsApp with your route or your specific question. We answer ourselves.